Future of Customer Service: Predicting And Solving Problems Before They Happen
The future of customer service will be measured in the number of calls eliminated by predictive and prescriptive diagnostics. Gone are the days when your calls are routed to unqualified personnel whose only job is to document your problem and reroute you. Big data has forever changed the nature of customer service and leading the charge is Rod Bagg, Vice President of Analytics and Customer Support for Nimble Storage.
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